When will I receive my order?
For domestic orders, you will receive your shipment 7-20 business days after the order is confirmed. For example, if you purchase on April the 1st, you can expect your order to be delivered before April 28th. For International orders, you will receive your shipment 18-42 business days after the order is confirmed.
Can I cancel my order?
Yes you can cancel the order anytime before the order is shipped.
Why is my order late?
We strive for perfection in all we do, but in some cases delays or errors can occur during the production process. Please feel free to reach out to our Customer Support Team if you have any questions about your order.
Can I have my order shipped to a friend or family member?
Yes, of course! You can change your order's shipping address.
I did not receive all my items in my package. What gives!?
Occasionally items ship separately depending on the size and availability of the product you ordered. Please check your Fishing Mind tracking emails for multiple tracking numbers, or reference your order details page to see if you have more than one tracking number. If there are multiple trackers, you will receive the remainder of your order in a separate package around the same time as your first package. If you only have one tracking number and have not received your entire order, please reach out to our Customer Support Team.
Can I change the size or product I originally ordered?
If you would like to swap your product for another product please reach out to our Customer Support Team.
Do you offer refunds or exchanges?
Refunds: Don't like the product? We'll cry a little but we'll accept the return within 30 days! We will provide a re-print if a product is materially different than what is displayed on the sales page you purchased from, or a refund if a re-print is not possible. We may ask you to send photos of the product in order for a refund to take place. All refund requests are handled on a case-by-case basis. For further inquiries, please reach out to our Customer Support Team.
Exchanges: We will provide an exchange for a product of equal or lesser value. Items must be received at our office within 30 days of your confirmed delivery date to be eligible for exchange. Please reach out to our Customer Support Team for assistance with an exchange.
How much does shipping cost?
Domestic (U.S.) shipping starts at $4.95 for the first item ordered and $1 for each additional item ordered. International shipping starts at $9.95 for the first item and $1 for each additional item ordered. All prices are displayed in USD.
Why was I charged more than my original purchase price?
All prices on our site are displayed in USD. Due to currency exchange rates, your total may be different than the purchase price displayed on our checkout page.
I live outside the United States, will there be a customs or import fee?
You may be charged an additional fee by your local postal authority. Customs fees are determined by a number of factors and the rates listed below are not guaranteed, so please follow up with your local postal authority if you have additional questions. All prices are displayed in USD unless otherwise specified.
UK: If your goods (excluding shipping cost) exceed £15, you'll pay an additional 20% VAT on the entire cost of your order (including shipping), plus an £8 "handling fee" to Royal Mail. If your goods (excluding shipping cost) exceed £135, you'll also have to pay an additional 12% "customs duty" on the entire cost of your order, including shipping. You can read about Import VAT and Customs Duty here, and Royal Mail's handling fee here
Canada: There is a flat $5 handling fee for USPS shipments.
Germany: Anything under €22 (price + shipping) is free of customs duties and import taxes, packages between €22-150 you’ll pay sales tax on price + shipping (19% as of August 2014), and over €150 you’ll pay sales tax and customs.
Italy: Anything under €22 (price + shipping) is free of customs duties and import taxes, packages between €22-150 you’ll pay sales tax on price + shipping (22% as of November 2015), and over €150 you’ll pay sales tax and customs.
Brazil: Anything over $50 (including delivery) gets hit with a tariff and customs which can double the cost. Do yourself a favor, order only one shirt at a time. You'll spend more on shipping but avoid the painful customs.
The Netherlands: A friend told us that anything over €22 (price & shipping) gets hit with sales tax (typically around 20% of the price including shipping). Anything over €150 will need to pay both sales taxes and customs. PostNL charges an additional €13 handling fee.
Australia: You'll pay nothing for import goods valued at up to AUD 1,000 (~USD 850).
Turkey: A friend told us there is a limit of €75 per shipment for customs. If the value of shipment exceeds that, you pay +20% of the total sum.
Sweden: A 12% customs tax (of the total value of the order). 25% sales tax of the customs tax value.
Denmark: Any package from outside the European Union that costs less than 80 DKK for the items themselves will have no duties or taxes. Any package equal to or above 80 DKK, customs will add a fee of 128 DKK plus a sales tax of 25% on the entire amount.
Norway: Anything under NOK 350 (price + shipping) is free of customs duties and import taxes, if above that you pay 25% sales tax on the total sum. Customs tax depends on the kind of goods ordered, i.e. clothes are 10,7% which are added before the sales tax.
Finland: As in Germany (and probably elsewhere in EU), anything under €22 (price + shipping) is free of customs duties and import taxes, packages between €22-150 you’ll pay sales tax (24%) on price + shipping, and over €150 you’ll pay sales tax and customs.
Portugual: The VAT charge is 23% of the purchase total + post office handling charge.
If you have additional information on your local fees or would like to provide more details, reach out to our Customer Support Team.